Charts and graphs are excellent for management meetings. They tell you what happened last week. But your support agents don't live in "last week" - they live in the now.
For a busy support team, the most important metric isn't a historical trend line; it is the number of unassigned tickets sitting in the queue right this second.
However, there is a common visibility problem in Zendesk. When an agent is working on a ticket, their focus is narrowed to that single customer. They cannot see the "Unassigned" queue piling up in the background unless they manually click back to the main menu. This "out of sight, out of mind" dynamic leads to cherry-picking, delayed responses, and missed Service Level Agreements (SLAs).
The solution is simple but powerful: take your Zendesk Ticket Views and put them on the wall.
By using RocketScreens to broadcast your live ticket queues to an office TV, you turn hidden workload into shared responsibility. Here is how displaying live ticket views changes the game, and how you can set it up in minutes.
Most people think of "digital signage" as colorful charts. But for day-to-day operations, Zendesk Views are the real command center.
A View in Zendesk is a filtered list of tickets. You likely already use them:
When you display these lists on a large screen using RocketScreens, you aren't asking your team to analyze data; you are showing them exactly what work needs to be done next. It removes the guesswork.
Why put a list of text on a TV screen? Because it creates situational awareness.
Agents often get "ticket blindness." They focus so hard on a difficult issue that they lose track of time. Meanwhile, five new urgent tickets land in the queue. A screen on the wall acts as a peripheral alert system. If the list grows long or turns red (indicating high priority), the whole room senses the change and adjusts their pace.
An SLA breach is the worst-case scenario. It means you broke a promise to a customer. By creating a Zendesk View specifically for "Tickets Approaching SLA Breach" and putting it on a central screen, you ensure no ticket dies in the dark. If a ticket hits that screen, it signals "all hands on deck."
In many support teams, agents might subconsciously avoid the "hard" tickets, leaving them in the unassigned queue. When the unassigned list is visible to the entire floor, that difficult ticket becomes impossible to ignore. It encourages the team to clear the board together.
RocketScreens is a cloud-based digital signage platform that connects securely to the tools you use every day. Since we integrate directly with your web applications, we can display your Zendesk Ticket Views exactly as you see them—but optimized for screens.
You don't need complex API coding or a data analyst. If you can see the queue in your browser, you can put it on a TV.
Before you even open RocketScreens, set up the specific lists you want to display inside Zendesk.
Log in to your RocketScreens account (or start a free trial). We use secure authentication to link with your Zendesk account. This ensures that the screen has permission to see the tickets without exposing your admin login details to the public.
In the RocketScreens dashboard, click New App and select Zendesk Support Tickets. You can choose to display:
Pair your Smart TV, Fire Stick, or monitor with RocketScreens. The platform will automatically pull the latest ticket list and display it.
Crucial Feature: RocketScreens auto-refreshes the content. You don't need to manually reload the page. As new tickets arrive in Zendesk, they appear on your office screen within moments.
Not sure what to display? Here are three high-impact views that drive immediate action.
The Goal: Clear the board.
This view shows every ticket that has come in but hasn't been picked up by an agent.
The Goal: White-glove service.
Filter this view to show only tickets from your Enterprise or Premium customers.
The Goal: Rescue tickets before they go bad.
Filter for tickets that have been open for more than 24 (or 48) hours without a resolution.
The beauty of this approach is its simplicity. You aren't worried about whether your data warehouse is syncing or if your BI tool is calculating the correct average. You are simply mirroring the Zendesk operational reality to a place where everyone can see it.
Your support team is only as fast as the information they have. If they have to dig for work, they will be slow. If the work is staring them in the face, they will be fast.
By using RocketScreens to display Live Zendesk Tickets, you create a culture of transparency and speed. You don't need complicated analytics to make a difference—sometimes, you just need to show the team what needs to be done.
Ready to clear the queue? Sign up for a free RocketScreens account and put your Zendesk ticket views on the big screen today.