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Category: Customer Service Support

How Live Support Metrics Reduce First Response Time and Resolution Time

February 20, 2026
Live support metrics give customer service teams the ability to see performance as it happens instead of reviewing it after the fact. When first...

Keep Your Support Team Focused: Display Live Zendesk Ticket Queues on Office Screens

December 18, 2025
Charts and graphs are excellent for management meetings. They tell you what happened last week. But your support agents don't live in "last week" -...
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